COMM 260 - Introduction to Conflict Management

4 Credit(s)

This course emphasizes understanding conflict as a communication phenomenon and provides a summary and synthesis of social science research and theory on conflict. This course highlights the interactive nature of conflict and demonstrates the value of collaborative models for resolving conflict.

Learning Outcomes
Upon successful completion of this course, students should be able to:

Identify why conflict is an inherent and crucial part of the human condition
Explain the role of perception in communication and conflict
Analyze competitive and cooperative approaches to conflict
Distinguish the difference between supportive and defensive climates
Apply techniques to resolve conflict

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