Jul 04, 2022  
2021-2022 Lane Community College Catalog 
    
2021-2022 Lane Community College Catalog [ARCHIVED CATALOG]

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HRTM 260 - Hospitality Human Resources and Supervision

3 Credit(s)

Examines the fundamentals of supervision that include planning, basic management functions, and customer relations and service. Focus is on building relationships with diverse employees through communication, motivation, supervision and leadership, and the human resources environment.

Prerequisite: CAHM majors only
Learning Outcomes
Upon successful completion of this course, the student should be able to: 

  1. Identify fundamental supervisory principles.
  2. Explain the steps that supervisors can take to communicate effectively on the job.
  3. Identify the components of a progressive disciplinary program.
  4. Understand how to deal with conflict in the workplace
  5. Describe actions supervisors can take to minimize employee resistance to change.
  6. Explain why it is important for supervisors to take control of their personal development, and describe how to execute a career development plan.
  7. Develop a training program for a restaurant/hotel department.



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