Nov 27, 2021  
2021-2022 Lane Community College Catalog 
    
2021-2022 Lane Community College Catalog
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HP 110 - Health Office Procedures

3 Credit(s)

Principles and practical application of administrative duties in a healthcare office. Topics covered include management of both paper and electronic medical records, ROI (release of information), appointment scheduling, professional verbal and written communication skills, legal and ethics in healthcare, banking and revenue cycle basics, HIPAA privacy and OSHA safety requirements, and some entry-level management skills.

Learning Outcomes
Students who successfully complete this course will be able to:
1. Identify their individual work style (i.e., where they like to focus their attention, the way they like to take in information and the way they like to make decisions), and the strengths and weaknesses of that style. Describe the strengths of other work styles and how to work cooperatively with workers with different styles
2. Describe and utilize appropriate communication skills Describe and utilize including non-verbal communication and active listening. Describe barriers to communication and how to overcome skills including non-verbal them. Describe appropriate and inappropriate forms of communication, whether spoken, written, or electronic, with respect to employment and professionalism
3. Describe the characteristics of an effective work team and how to be a capable team member
4. Understand the issues involved in working with people from different cultural backgrounds how to work effectively in a diverse workplace
5. Describe and demonstrate the rules of "principled negotiation" and confect resolution. Understand what sexual harassment Is, how to prevent it, and how to deal with it if it occurs. Recognize, describe and demonstrate assertive behavior and describe how it differs from passive and aggressive behavior
6. Describe and demonstrate customer satisfaction skills for "internal" and "external" customers
7. Identify character traits associated with being an ethical personal and use systemic methods for making ethical decisions and behaving ethically in the workplace
8. Describe and give examples of how to effectively manage workplace stress and anger



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