May 25, 2022  
2021-2022 Lane Community College Catalog 
    
2021-2022 Lane Community College Catalog [ARCHIVED CATALOG]

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DA 194 - Dental Office Procedures

3 Credit(s)

Must be enrolled in the Dental Assisting Program. Principles of appointment planning, telephone techniques, case presentation, communications & marketing, and management of client records using Eaglesoft dental software. Teaching is done both online and in a computer lab to support computerized instruction.

Learning Outcomes
Students who successfully complete this course will be able to:
1. The responsibility of a dental business assistant
2. The criteria for handling an appointment book
3. Scheduling appointments on paper and electronically
4. Telephone techniques for incoming/outgoing calls
5. Financial arrangement for payment of account
6. Pretreatment estimates
7. Insurance for completion
8. Bookkeeping systems
9. Computer use in dental business offices
10. Records management
11. Recall systems
12. Marketing techniques in dentistry
13. Supplies and inventory control
14. Handling mail
15. Writing office newsletters



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