Jul 02, 2022  
2021-2022 Lane Community College Catalog 
2021-2022 Lane Community College Catalog [ARCHIVED CATALOG]

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BT 144 - Administrative Procedures

4 Credit(s)

This course introduces students to a wide variety of office procedures, practices, and skills needed to be efficient and effective in the changing office environment. Students will work on developing soft skills and technical skills through projects, practice, and discussions.

Prerequisite: BT 108 , BT 120 , and WR 121 . Recommend the ability to accurately type at least 35 words per minute. Visit lanecc.edu/business for Business Department keyboarding guidelines or contact the instructor for details.
Learning Outcomes
Students who successfully complete this course will be able to: 
1. Demonstrate personal characteristics needed to work individually and with a team in an office environment
2. Use written and oral communication skills to serve internal/external clients
3. Demonstrate office-related skills to maintain daily office operations
4. Conduct job search activities
5. Apply problem-solving skills individually and in a team
6. Demonstrate an understanding of customer service and its importance to an employer
7. Define professionalism, understand how it relates to individual career development, and be able to apply principles of professionalism in various settings
8. Demonstrate a basic understanding of standard filing rules and principles
9. Demonstrate a basic understanding of the use of various filing methods, including alphabetic, numeric, subject, and chronological
10. Prepare accurate and professional business documents, including, but not limited to, letters, memos, informal reports, agendas, minutes, itineraries, and news releases
11. Proofread documents for typographical, spelling, grammatical, and mechanical faults, and evaluate placement of message on the page
12. Use equipment and supplies to complete office tasks
13. Use the library and the Internet for business research
14. Continue the development of keyboarding skill with accuracy and speed to enhance the production of mailable documents within specified time frames

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